The SmokeStik warehouse for the USA is located in Burlington,North Carolina. The warehouse is open M-F 9-5pm EST and Saturdays 9-12noon EST. Orders must be received by 2pm EST in order to be shipped the same day. Orders received after 2pm will ship the next day.
SmokeStik offers a variety of shipping methods to suit most all needs. We can and do ship to hotels, camp grounds, post office boxes and military addresses. When FREE SHIPPING is offered it will always be sent the most economical way. The is no free UPS shipping. Free Shipping is First Class USPS and will take from 3-6 days to arrive. First Class USPS does come with a tracking number.
Priority Shipping is USPS and guaranteed by the USPS to arrive within 72 hours. (EXCLUDING SUNDAY AND HOLIDAYS) However,our experience is that if you live on the East Coast you will have your order in 24-48 hours.Priority Shipping always has a tracking number and you are advised to track your own package. If you have not received it within 72 hours then you should check your tracking. Priority packages should be delivered with your regular mail.
Express Shipping is USPS and guaranteed to arrive within 48hrs. (EXCLUDING SUNDAY AND HOLIDAYS) Express shipping is NOT overnight shipping although typically it does arrive within 24hours that is not a guarantee.Express packages ARE delivered on Saturdays. Express packages should be delivered with your regular mail.
UPS is made available for those people who may not get their mail delivered to their home and want their package delivered to their door. UPS is almost NEVER the right choice if speed of delivery is your goal since they operate based on business days and do NOT deliver on Saturdays. Here is how a typical UPS order can go wrong…..
The customer is excited to receive their new kit…or they have let themselves run out of cartomizers and need some in a hurry. They place an order on a Thursday AFTER 2pm EST. They pay for UPS 2cnd Day Air thinking they will receive their package on Saturday. In reality you will be lucky to get your package by Tuesday. That is how UPS works. If you place an order on a Monday morning and request 2cnd Day Air even though we fill the order that day and take it to the UPS depot…UPS may or may not put it on a truck that day. So in reality you might get the package Wednesday….or you might get it Thursday. Even UPS Overnight frequently takes two days. Please do not choose UPS thinking it will be faster…it almost never is.
We do not offer FedEx delivery at this time.
I hope this explains how our shipping works so you can plan your purchases in advance. Things can and do go wrong that are beyond our control so it’s always a good idea to order your cartomizers while you still have several days worth left. SmokeStik Disposables can be a great way to bridge the gap in an emergency if you do run out of cartomizers. I like to keep a couple in the cookie jar. (of course I don’t have kids!)